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Who XY is For

Practice Owner / Administrator​

Goals: Profitability, predictability, compliance; happier staff and patients.
How XY helps: Reduce denials and rework; accelerate collections; give teams time back via agentic automation and HitL.

Medical Office / Operations Manager​

Goals: Throughput, fewer bottlenecks, consistent processes.
How XY helps: Workflow templates; Browser Agent for API-less portals; queues for exception handling; analytics for continuous improvement.

Billing / RCM Staff​

Goals: Clean claims, fast status, fewer appeals.
How XY helps: Agents for Eligibility, Benefits, Prior Auth, Claims, Denials; billing/EHR integrations; CARC/RARC-aware guidance.

Clinicians & Care Team​

Goals: Less admin overhead; better patient experience.
How XY helps: Intake/transcription/scheduling automations; fewer back-and-forths; smoother documentation and comms.

IT / Compliance​

Goals: Security, Role-Based Access Control, data governance, reliable integrations.
How XY helps: Clear architecture boundaries; encryption in transit/at rest; least-privilege access; auditable queues/logs.

Example outcomes by persona​

  • Owner/Admin: Lower write-offs; faster cash; predictable costs (agent licensing + included usage).
  • Ops Manager: From co-pilot to autopilot—gradual trust with HitL and measurable improvements.
  • RCM Staff: Higher first-pass acceptance; fewer manual portal checks; guided denials follow-up.
  • IT/Security: TLS/mTLS, Role-Based Access Control, encrypted storage, clear retention controls.