Missing Information
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Overview
The Missing Information Agent ensures accurate and complete data through cross-system reconciliation. It scans workflows and documents to catch gaps early—whether it's incomplete fields, missing attachments, or other critical details. By acting as a digital auditor, it reviews forms, inputs, and files across systems or storage to ensure required information is present before it causes delays, denials, or compliance risks. When gaps are found, it can suggest fixes or escalate them to staff for quick resolution. This reduces rework, prevents disruptions, and helps keep operations moving smoothly.
Key Benefits
- Workflow Continuity - Prevents stoppages caused by incomplete information—before they block scheduling, claim submission, or documentation compliance.
- Denial Reduction - Reduces the risk of unprocessable claims by addressing upstream gaps like missing dates of service, provider credentials, or incomplete patient data.
- Time Savings - Staff avoid rework by catching issues early, reducing avoidable call-backs, duplicate data entry, or delays in care.
- Interoperable Checks - Operates across EHR, billing, scheduling, and intake systems—bridging silos and unifying information checks in one place.
- Audit Readiness - Helps maintain a complete, compliant, and verifiable record trail, with documentation and metadata logs for every field or attachment reviewed.
Inputs
- Patient intake forms
- Appointment and provider schedule feeds
- Insurance card scans (image/PDF)
- Billing and registration data (EDI, HL7, etc.)
- Referral and consent documents (PDF, image)
- Real-time API or batch exports from EHR/PM systems
Outputs
- Structured summary of missing fields or required attachments
- Auto-completed fields where system lookups succeed (e.g., provider NPI, taxonomy)
- Notification alerts to staff (email, dashboard, EHR inbox)
- Queue entries for items needing human review (e.g., ambiguous patient match, unsigned form)