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Account Setup

Before you install the XY Browser Agent, make sure you can sign in to your organization’s XY workspace. The Browser Agent uses that same account so your recorded workflows stay connected to the right team and environment.

Target What you need first​

Before installing, confirm that you have:

  • access to the XY Web App
  • the right workspace or organization access
  • permission to download and use the Browser Agent

Edit Sign in to XY​

  1. Open app.xy.ai.
  2. Sign in using the method your organization uses for XY.
  3. Confirm that you land in the correct workspace.

Check-circle Verify your access​

Before you continue, make sure you can:

  1. Open the XY Web App successfully
  2. Navigate to Browser Agents
  3. See the install or download flow for the extension
  4. Access the workflow areas relevant to your role

Help-circle Troubleshooting​

I can sign in to the web app, but not the extension​

  • Sign in to the web app first, then reopen the Browser Agent.
  • Make sure you are using the correct workspace account.

I do not see the Browser Agents area​

  • Your role may not include access yet.
  • Ask an admin to review your page permissions.

I cannot download the extension​

  • Confirm you are in the right workspace.
  • If your organization handles installation through IT, follow the instructions provided by your admin team.

Check-circle Next steps​

Once your account access is confirmed:

  1. Continue to the Installation Guide
  2. Install the Browser Agent
  3. Follow the Quick Start Guide

Mail Support​

Need help with access or setup?

  • Email: support@xy.ai
  • In-app support: Available inside XY for supported workspaces

Ready to continue? Go to the Installation Guide.